FAQ's
About DVAU Distributors
DVAU Distributors is an online grocery and household products store available through dvaudistributors.com. We aim to provide quality grocery products and essential items at competitive prices with convenient delivery services.
Our company is located at Adarsh Nagar, Nizamabad, Telangana, India – 503002.
You can contact us using the following details:
Mobile: 9290929010
Email: connect@dvaudistributors.com
We sell a variety of grocery and daily household products including food items, packaged goods, and other essential products required for daily use.
You may be able to place an order as a guest, but creating an account helps you track orders, manage addresses, and view order history easily.
Transport & Delivery
We currently deliver products across India, depending on courier service availability in the customer’s location.
Delivery times may vary depending on your location.
Within Telangana: 2–4 business days
Other states in India: 4–7 business days
Once your order is shipped, you may receive a confirmation message or email with shipping details or tracking information.
Shipping charges may apply depending on the order value, product weight, and delivery location. The exact charges will be displayed during checkout.
Sometimes delays may occur due to weather conditions, courier issues, public holidays, or high order demand. We request customers to allow additional time in such situations.
Cancellation, Return & Refund
Yes, you can cancel your order before it is shipped by contacting our support team.
If the order has already been shipped, cancellation may not be possible. However, you may initiate a return request after receiving the product according to our return policy.
You may request a return if:
The product is damaged
The product is defective
The wrong product was delivered
The package was tampered with
Return requests must be made within 48 hours of delivery.
After the returned product is inspected and approved, refunds are usually processed within 5–7 business days.
Refunds will be issued to the original payment method used during purchase. For Cash on Delivery orders, refunds may be processed through bank transfer or UPI.
Orders & Payments
We may accept several payment methods such as:
UPI payments
Debit / Credit Cards
Net Banking
Cash on Delivery (if available)
Yes. Payments made on dvaudistributors.com are processed through secure and trusted payment gateways to ensure safe transactions.
Order modifications may be possible only if the order has not yet been processed or shipped. Please contact us immediately if you need to make changes.
Please contact our support team within 48 hours of delivery with your order number and photos of the product.
If the wrong item is delivered, please report the issue to our support team so we can arrange a replacement or refund.