Thank you for shopping at dvaudistributors.com. At DVAU Distributors, we strive to provide high-quality grocery and household products to our customers. This Cancellation, Refund & Return Policy explains the terms and conditions under which orders can be cancelled, returned, replaced, or refunded.

By placing an order on dvaudistributors.com, you agree to the terms mentioned in this policy.

1. Order Cancellation Policy

Customers have the right to cancel their orders under certain conditions.

1.1 Cancellation Before Shipment

Orders can be cancelled before the order has been shipped or dispatched from our warehouse.

If the cancellation request is received before shipment, the order will be cancelled immediately.

The full payment amount will be refunded to the original payment method used at the time of purchase.

Refund processing may take 5–7 business days depending on the payment provider.

1.2 Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled immediately because it is already in transit.

However, customers may:

Refuse to accept the delivery at the time of delivery, or

Accept the order and initiate a return request as per our return policy.

1.3 Cancellation by the Company

In rare situations, dvaudistributors.com reserves the right to cancel orders due to:

Product out of stock

Pricing or technical errors on the website

Suspected fraudulent transactions

Incomplete or incorrect customer information

Delivery location not serviceable

If an order is cancelled by us, customers will receive a full refund.

2. Return Policy

We want our customers to be satisfied with their purchases. If there is any issue with the delivered product, customers may request a return under the following conditions.

2.1 Eligible Reasons for Return

Returns may be accepted in the following cases:

The product received is damaged during shipping

The product received is defective

The product delivered is different from the item ordered

The product packaging is tampered with or opened before delivery

Items missing from the order package

Customers must report such issues within 48 hours of receiving the product.

2.2 Return Request Process

To request a return, customers should contact us with the following details:

Order number

Product name

Description of the issue

Clear photos of the product showing the problem

After verification, our support team will guide you through the return or replacement process.

2.3 Return Condition

Products must meet the following conditions to qualify for return:

The item must be unused and in original condition

The product must be returned in its original packaging

All labels, tags, and seals must remain intact

The return request must be made within the allowed timeframe

Returns that do not meet these conditions may be rejected.

3. Non-Returnable Products

Due to hygiene, safety, and product quality reasons, certain items cannot be returned once delivered.

These may include:

Perishable grocery items

Fresh fruits and vegetables

Opened or used food products

Items damaged due to improper storage or handling by the customer

Products purchased during special clearance or promotional sales (unless defective)

Returns will only be accepted if the issue occurred due to damage during shipping or incorrect product delivery.

4. Replacement Policy

In some cases, we may offer a replacement instead of a refund.

Replacement may be provided if:

The product is defective

The wrong item was delivered

The product was damaged during delivery

Replacement requests must be made within 48 hours of delivery.

If the product is available in stock, a replacement will be arranged and shipped to the customer without additional cost.

If the product is not available, the customer will receive a refund instead of replacement.

5. Refund Policy

Once a returned item is received and inspected by our team, we will notify the customer about the refund approval.

5.1 Refund Approval

Refunds will be approved if:

The returned product meets our return conditions

The issue is verified by our support team

5.2 Refund Processing Time

After approval:

Refunds are generally processed within 5–7 business days

The amount will be credited to the original payment method

5.3 Cash on Delivery Orders

For Cash on Delivery (COD) orders:

Refunds may be processed through bank transfer, UPI, or other suitable payment methods

Customers may be asked to provide their bank account details for refund processing

6. Late or Missing Refunds

If you have not received your refund after the expected time:

Check your bank account again

Contact your credit card company or payment provider

Contact your bank (processing time may vary)

If you still have not received your refund, please contact us and we will assist you.

7. Damaged Packages

If the package appears damaged, opened, or tampered with at the time of delivery:

Customers are advised not to accept the package

Immediately report the issue to our customer support team

This helps us resolve the issue faster.

8. Changes to This Policy

dvaudistributors.com reserves the right to update, modify, or change this policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

9. Contact Information

For any questions regarding cancellation, returns, or refunds, please contact us:

DVAU Distributors
Adarsh Nagar, Nizamabad, Telangana, India – 503002

📞 Mobile: +91 9290929010
📧 Email: connect@dvaudistributors.com

🌐 Website: dvaudistributors.com

Our support team will respond as quickly as possible to resolve your concerns.